PART I – Shipping Information
Contents
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Purpose
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Shipping Destinations
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Order Processing
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Shipping Methods
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Shipping Costs
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Delivery Estimates
Article 1 – Purpose
1.1
This Shipping & Returns Policy explains how Seventh Heaven Store (the "Store", "we", "us" or the "Business") processes, ships and delivers orders, as well as the general principles governing product returns.
1.2
This Policy forms an integral part of the Store's legal documentation and should be read together with our Terms & Conditions, Privacy Policy, Cookie Policy and Refund Policy.
1.3
By placing an order through the Store, you acknowledge that you have read and understood this Shipping & Returns Policy.
Article 2 – Shipping Destinations
2.1
The Store currently ships orders from Greece.
2.2
Delivery destinations may include Greece, Member States of the European Union and selected international destinations, subject to availability and applicable shipping restrictions.
2.3
Certain products or destinations may be excluded from shipping due to legal restrictions, carrier limitations, product characteristics or other operational reasons.
2.4
Available shipping destinations and delivery options displayed during checkout constitute the destinations currently served by the Store.
Article 3 – Order Processing
3.1
Orders are processed after successful payment confirmation unless an alternative payment method is expressly offered by the Store.
3.2
Orders are generally processed in the order in which they are received. However, processing times may vary depending on product availability, order volume, holidays or other operational circumstances.
3.3
Orders placed on weekends or public holidays may be processed on the next business day.
3.4
If additional information is required to complete an order, processing may be delayed until the requested information has been received.
Article 4 – Shipping Methods
4.1
The Store cooperates with selected shipping providers in order to deliver orders safely and efficiently.
4.2
Available shipping methods may vary depending on the destination, product dimensions, shipping restrictions or other logistical considerations.
4.3
Tracking information will be provided whenever such service is available through the selected shipping provider.
4.4
The Store reserves the right to select an equivalent shipping provider where operationally necessary, provided that doing so does not materially affect the delivery service purchased by the customer.
Article 5 – Shipping Costs
5.1
Shipping costs are calculated according to factors such as the delivery destination, package dimensions, weight, shipping method and any additional services selected during checkout.
5.2
Applicable shipping charges will be displayed before the order is confirmed.
5.3
From time to time, the Store may offer promotional shipping rates or free shipping under specific conditions announced through the Store.
Article 6 – Delivery Estimates
6.1
Any delivery times displayed by the Store are estimates only and are not guaranteed unless expressly stated otherwise.
6.2
Actual delivery times may be affected by carrier operations, customs procedures, weather conditions, public holidays, force majeure events or other circumstances beyond the reasonable control of the Store.
6.3
The Store shall not be liable for delays caused by shipping providers, customs authorities or events outside its reasonable control.
6.4
Where significant shipping delays become known, we will make reasonable efforts to keep customers informed whenever practicable.
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PART II – Deliveries & Returns
Contents
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Customs, Duties & Taxes
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Failed Deliveries
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Inspection Upon Delivery
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Damaged, Incorrect or Missing Items
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Returns
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Return Conditions
Article 7 – Customs, Duties & Taxes
7.1
For international shipments, customs duties, import taxes, value-added tax (VAT), customs clearance fees or other governmental charges may apply depending on the destination country's applicable legislation.
7.2
Unless expressly stated otherwise, such charges are the responsibility of the customer and are not included in the purchase price or shipping costs displayed by the Store.
7.3
Customers are responsible for complying with the customs and import requirements applicable in their destination country.
7.4
The Store shall not be responsible for delays, additional charges, confiscation or delivery failures resulting from customs procedures or import regulations beyond its reasonable control.
Article 8 – Failed Deliveries
8.1
Customers are responsible for providing complete and accurate delivery information when placing an order.
8.2
If delivery cannot be completed due to incorrect shipping information, repeated unsuccessful delivery attempts, refusal to accept delivery or failure to collect the shipment from the designated collection point, the order may be returned to the Store.
8.3
Where a returned shipment results from circumstances attributable to the customer, additional shipping charges may apply before reshipment.
8.4
If an order cannot reasonably be reshipped or collected within an appropriate period, the order may be treated in accordance with the Store's Terms & Conditions and Refund Policy.
Article 9 – Inspection Upon Delivery
9.1
Customers are encouraged to inspect the shipment promptly upon delivery.
9.2
If the shipping packaging appears visibly damaged before acceptance, customers are encouraged, where reasonably possible, to document the condition of the package and notify the shipping provider accordingly.
9.3
Any issues relating to damaged, incorrect or missing items should be reported to the Store as soon as reasonably practicable after delivery.
9.4
Prompt notification helps facilitate the investigation of shipping-related claims and allows the Store to provide assistance more effectively.
Article 10 – Damaged, Incorrect or Missing Items
10.1
If you receive a product that is damaged, incorrect or incomplete, please contact the Store as soon as reasonably practicable after receiving your order.
10.2
To assist in the assessment of your request, we may ask you to provide photographs of the product, its packaging, the shipping label or any other information reasonably necessary to evaluate the reported issue.
10.3
Each report will be reviewed individually based on the circumstances of the order, the information provided and the applicable consumer protection legislation.
10.4
Nothing in this Policy limits any mandatory statutory rights available to consumers under applicable law.
Article 11 – Returns
11.1
The Store accepts return requests in accordance with applicable consumer protection legislation and the conditions described in this Policy and the Refund Policy.
11.2
The acceptance of a return request does not automatically constitute acceptance of a refund, replacement or exchange, which will be assessed in accordance with applicable law and the Store's Refund Policy.
11.3
Return requests should be submitted before returning any product to ensure that the appropriate return instructions can be provided.
Article 12 – Return Conditions
12.1
Returned products should be sent back in the condition required under applicable consumer protection legislation and the specific nature of the returned product.
12.2
Where reasonably possible, products should be returned together with their original packaging, accessories, manuals and any promotional items included with the order.
12.3
Customers remain responsible for taking reasonable care of products while they are in their possession prior to return.
12.4
Certain products may not be eligible for return where exclusion or limitation is permitted under applicable consumer protection legislation. Additional information is provided in the Store's Refund Policy.
SEVENTH HEAVEN STORE
Shipping & Returns Policy
PART III – Return Procedure & Final Provisions
Contents
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Return Procedure
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Non-Returnable Items
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Exchanges
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Shipping Responsibility
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Contact Information
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Final Provisions
Article 13 – Return Procedure
13.1
Before returning any product, customers should contact the Store to request return instructions and, where applicable, obtain return authorisation.
13.2
Customers should package returned products securely in order to minimise the risk of damage during transportation.
13.3
Where applicable, customers should include any documentation or information reasonably requested by the Store to facilitate identification and processing of the return.
13.4
Returns sent without sufficient identifying information may require additional processing time.
Article 14 – Non-Returnable Items
14.1
Certain products may not be eligible for return where such exclusion is permitted under applicable consumer protection legislation.
14.2
Examples may include products that have been personalised or custom-made, sealed goods that are not suitable for return due to health or hygiene reasons once unsealed, digital content supplied in accordance with applicable legislation, or other categories excluded by law.
14.3
Where return restrictions apply, this will be indicated in the relevant product information or otherwise communicated before the purchase is completed, where required by law.
Article 15 – Exchanges
15.1
The Store may offer product exchanges in appropriate circumstances and at its discretion, subject to product availability and applicable legislation.
15.2
Where an exchange is not possible, the matter may instead be resolved through another remedy available under applicable consumer protection legislation or the Store's Refund Policy.
15.3
Nothing in this Policy limits any statutory rights available to consumers.
Article 16 – Shipping Responsibility
16.1
Responsibility for the shipment passes in accordance with the applicable consumer protection legislation and the specific circumstances of each transaction.
16.2
Where customers arrange return shipping themselves, they are encouraged to use a shipping service that provides tracking and, where appropriate, shipping insurance.
16.3
The Store shall not be responsible for loss or damage occurring during customer-arranged return shipments before the returned products are received by the Store, except where otherwise required by applicable law.
Article 17 – Contact Information
17.1
Customers may contact the Store regarding shipping, deliveries or returns using the contact details published on the Store.
17.2
The final published version of this Policy will include all legally required contact information, including:
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Business Name;
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Business Address;
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Email Address;
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Telephone Number (where applicable); and
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Any additional contact information required by applicable legislation.
Article 18 – Final Provisions
18.1
This Shipping & Returns Policy may be amended from time to time to reflect changes in applicable legislation, shipping practices, operational requirements or business procedures.
18.2
The most current version of this Policy will always be available through the Store and will indicate its effective date.
18.3
In the event of any inconsistency between this Policy and mandatory provisions of applicable consumer protection legislation, the mandatory provisions of law shall prevail.
18.4
This Shipping & Returns Policy shall be governed by and interpreted in accordance with the applicable laws governing the Store, without prejudice to any mandatory consumer rights that cannot be waived by agreement.